Terms & Conditions

Last Updated: 22 June 2026

Welcome to King Food & Tea Ceylon. These Terms & Conditions explain the rules and conditions for using our website and purchasing products from our online store.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website.

1. About Us

King Food & Tea Ceylon is an online store offering natural, organic, herbal, tea, and Ceylon-based food products.

Website: https://kingorganicceylon.com
Business Name: King Food & Tea Ceylon
Email: info@kingorganicceylon.com
Phone: +94 77 289 9772
Address: Thalawa Road, Eppawala, Sri Lanka

2. Use of Our Website

By using this website, you agree that:

  • You will use the website only for lawful purposes.

  • You will provide accurate and complete information when placing an order.

  • You will not misuse, damage, hack, or interfere with the website.

  • You will not copy, reproduce, or use our content, images, product descriptions, or branding without permission.

  • You will not place fake, fraudulent, or misleading orders.

We reserve the right to restrict or block access to our website if we believe a user is misusing the website.

3. Product Information

We try our best to display accurate product information, including product names, images, descriptions, ingredients, prices, and availability.

However, product images may slightly differ from the actual product due to packaging updates, lighting, photography, or screen display settings.

Product descriptions are provided for general information only and should not be considered medical advice.

4. Health and Wellness Disclaimer

Some products sold by King Food & Tea Ceylon may be herbal, natural, organic, or wellness-related.

Any health benefits mentioned on the website are for general informational purposes only. They are not intended to diagnose, treat, cure, or prevent any disease.

Customers with medical conditions, allergies, pregnancy, breastfeeding concerns, or those taking medication should consult a qualified healthcare professional before using herbal or wellness products.

5. Orders

When you place an order through our website, you agree to provide accurate billing, shipping, and contact information.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or phone call.

We reserve the right to cancel or refuse any order if:

  • The product is out of stock.

  • Payment is not completed.

  • The delivery address is incorrect or unreachable.

  • The order appears fraudulent or suspicious.

  • There is an error in pricing or product information.

  • The customer cannot be contacted for confirmation.

6. Pricing

All prices displayed on the website are in Sri Lankan Rupees — LKR, unless stated otherwise.

Prices may change without prior notice due to supplier cost changes, seasonal availability, promotions, or business decisions.

If a product is listed with an incorrect price due to a technical or human error, we reserve the right to cancel the order or contact the customer for confirmation before processing.

7. Payments

We may accept payments through:

  • Cash on Delivery

  • Bank Transfer

  • Online Payment Gateway

  • Debit or Credit Card

  • Mobile Payment Methods

  • Other approved payment options shown on the website

Orders will be processed only after payment confirmation, except for Cash on Delivery orders.

For online payments, payment details are handled by secure third-party payment providers. King Food & Tea Ceylon does not store your full card or banking details.

8. Delivery

We aim to deliver orders within the estimated delivery timeframe shown on the website or informed to the customer.

Delivery time may vary depending on:

  • Customer location

  • Courier service availability

  • Public holidays

  • Weather conditions

  • Product availability

  • Unexpected delays beyond our control

Customers must provide a correct delivery address and reachable phone number. We are not responsible for delays or failed deliveries caused by incorrect customer information.

9. Shipping Charges

Shipping fees may vary based on:

  • Delivery location

  • Product weight

  • Order value

  • Courier service charges

  • Promotional offers

The applicable delivery fee will be shown during checkout or communicated before order confirmation.

10. Returns and Exchanges

Due to the nature of food, tea, herbal, and natural products, returns are accepted only under valid conditions.

We may accept a return or exchange if:

  • The wrong product was delivered.

  • The product was damaged during delivery.

  • The product is expired at the time of delivery.

  • There is a verified quality issue.

  • The product package was already opened or damaged before receiving.

To request a return or exchange, customers must contact us within 24–48 hours after receiving the product.

Returned products must be unused, unopened, and in original packaging unless the issue is related to damage or quality.

11. Non-Returnable Items

We may not accept returns for:

  • Opened food or tea products

  • Used herbal products

  • Products damaged after delivery

  • Products without original packaging

  • Products returned due to personal taste preference

  • Products purchased during clearance sales or special promotions, unless damaged or incorrect

12. Refunds

Refunds may be provided only after we inspect and approve the returned product or verify the issue.

Approved refunds may be processed through:

  • Bank transfer

  • Original payment method

  • Store credit

  • Replacement product

Refund processing time may vary depending on the payment method and bank processing time.

Delivery charges may not be refundable unless the issue was caused by our mistake.

13. Cancellations

Customers may request order cancellation before the order is dispatched.

Once the order has been shipped or handed over to the courier, cancellation may not be possible.

We reserve the right to cancel an order if payment is not completed, stock is unavailable, or customer details cannot be verified.

14. Promotions and Discounts

From time to time, we may offer discounts, coupon codes, bundle offers, or seasonal promotions.

Promotional offers:

  • May be valid only for a limited time

  • May apply only to selected products

  • Cannot always be combined with other offers

  • May be changed or cancelled without prior notice

  • Are subject to stock availability

15. Customer Account

If our website allows customer accounts, you are responsible for keeping your login details secure.

You agree to notify us immediately if you suspect unauthorized access to your account.

We are not responsible for losses caused by failure to protect your account information.

16. Intellectual Property

All website content belongs to King Food & Tea Ceylon unless otherwise stated.

This includes:

  • Logo

  • Brand name

  • Product images

  • Website design

  • Text content

  • Graphics

  • Banners

  • Product descriptions

  • Marketing materials

You may not copy, reuse, reproduce, or distribute our content without written permission.

17. Third-Party Services

Our website may use third-party services such as:

  • Payment gateways

  • Courier services

  • Analytics tools

  • Social media plugins

  • Email or SMS tools

  • Hosting and security services

We are not responsible for the actions, policies, service interruptions, or privacy practices of third-party service providers.

18. Limitation of Liability

We aim to provide high-quality products and reliable service. However, we are not liable for:

  • Misuse of products

  • Allergic reactions or personal health issues

  • Delivery delays caused by courier services

  • Website downtime or technical errors

  • Losses caused by incorrect customer information

  • Indirect or unexpected damages

Our liability is limited to the value of the product purchased by the customer.

19. Privacy

Your personal information is handled according to our Privacy Policy.

Please read our Privacy Policy to understand how we collect, use, store, and protect customer information.

Privacy Policy: https://kingorganicceylon.com/privacy-policy

20. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be posted on this page with the updated date. Continued use of our website after changes means you accept the updated Terms & Conditions.

21. Governing Law

These Terms & Conditions are governed by the laws of Sri Lanka.

Any disputes related to the use of this website, purchases, or services shall be handled according to applicable Sri Lankan laws and relevant authorities.

22. Contact Us

For questions about these Terms & Conditions, orders, returns, or delivery, please contact us:

King Food & Tea Ceylon
Website: https://kingorganicceylon.com
Email: info@kingorganicceylon.com
Phone: +94 77 289 9772
Address: Thalawa Road, Eppawala, Sri Lanka