Privacy Policy

Last Updated: 22 June 2026

At King Food & Tea Ceylon, we respect your privacy and are committed to protecting the personal information you share with us when using our website, placing an order, contacting us, or interacting with our online store.

This Privacy Policy explains how we collect, use, store, protect, and manage your personal information.

1. Who We Are

King Food & Tea Ceylon is an online store offering natural, organic, herbal, tea, and Ceylon-based food products.

Website: https://kingorganicceylon.com
Business Name: King Food & Tea Ceylon
Email: info@kingorganicceylon.com
Phone: +94 77 289 9772
Address: Thalawa Road, Eppawala, Sri Lanka

2. Information We Collect

When you use our website, we may collect the following information:

Personal Information

We may collect:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details

  • Payment-related information

  • Messages or inquiries sent through contact forms

Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the website

  • Cookies and similar tracking data

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Confirm payments and order details

  • Provide customer support

  • Contact you about your order

  • Respond to inquiries

  • Improve our website and services

  • Prevent fraud or misuse of our website

  • Send promotional messages, only where permitted or with your consent

  • Comply with legal and business requirements

4. Payment Information

We may use third-party payment gateways to process online payments securely.

King Food & Tea Ceylon does not store your full debit card, credit card, or banking details on our website. Payment information is handled by secure payment service providers according to their own privacy and security policies.

5. Cookies

Our website may use cookies to improve your browsing experience.

Cookies help us:

  • Remember your cart items

  • Improve website performance

  • Understand how visitors use our website

  • Provide a smoother shopping experience

You can disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

6. Sharing Your Information

We do not sell your personal information.

We may share necessary information only with trusted third parties, such as:

  • Delivery or courier service providers

  • Payment gateway providers

  • Website hosting and technical service providers

  • Marketing or analytics tools

  • Legal or regulatory authorities, where required by law

These parties may only receive the information needed to perform their services.

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system is 100% secure. We encourage customers to use strong passwords and avoid sharing sensitive information through unsecured channels.

8. Data Retention

We keep your personal information only for as long as necessary for:

  • Order processing

  • Customer support

  • Business records

  • Legal, tax, and accounting requirements

  • Fraud prevention and dispute resolution

When your information is no longer required, we will securely delete or anonymize it where possible.

9. Your Privacy Rights

You may contact us to:

  • Request access to your personal information

  • Correct inaccurate personal information

  • Request deletion of your personal information

  • Withdraw marketing consent

  • Ask questions about how your information is used

To make a request, please contact us using the details below.

10. Marketing Communications

If you subscribe to our newsletter or promotions, we may send you updates about:

  • New products

  • Special offers

  • Herbal and organic product information

  • Seasonal promotions

You can unsubscribe from marketing messages at any time by contacting us.

11. Third-Party Links

Our website may contain links to third-party websites, social media pages, payment platforms, or external services.

We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before sharing personal information.

12. Children’s Privacy

Our website is intended for general customers and is not directed at children under the age of 16.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, or legal requirements.

The latest version will always be available on this page with the updated date.

14. Contact Us

For questions about this Privacy Policy or your personal information, please contact us:

King Food & Tea Ceylon
Website: https://kingorganicceylon.com
Email: info@kingorganicceylon.com
Phone: +94 77 289 9772
Address: Thalawa Road, Eppawala, Sri Lanka